It is the combined image of the interurban public transport service dependent upon the Provincial Council of Gipuzkoa and provided by different operators.
By telephone: +34 900 300 340. Hours: 8:00-20:00, Monday to Sunday
By email: email@example.com
By ordinary mail: Departamento de Movilidad y Ordenación del Territorio. Plaza Julio Caro Baroja, 2, 4º. 20018. San Sebastián.
For information on lines and times, consult this website or directly contact the Lurraldebus Customer Service by calling 900 300 340.
For Mugi or Lurraldebus pass queries, claims or complaints:
By telephone: 943 000117.
By fax: 943 000 116.
By email: firstname.lastname@example.org.
At our offices: Calle Easo, 74. 20006. San Sebastián.
From 4 March 2013, the current tariff system was unified and made available to all public transport in Gipuzkoa adhered to the system.
The system currently has only one support: the Mugi/Lurraldebus card.
Mugi/Lurraldebus card available: Lurraldebus services; Urban buses: Donostia / San Sebastián, Irun, Errenteria, Eibar, Zarautz, Arrasate, Hernani, Lasarte-Oria, Oiartzun, Oñati and Tolosa; Railway: Eusko Train and Renfe services in Gipuzkoa; outside Gipuzkoa with the fares of the Bat/Barik systems: Bilbao and Vitoria-Gasteiz tram, Metro de Bilbao, urban bus of Vitoria-Gasteiz, interurban buses of Álava (AlavaBus) and funicular in Larreineta-Trapagaran.
Ordinary: a personalised pass solely for use of the passholder.
Group: a personalised card indicating that its holder belongs to one of the groups established. It only enables payment by its holder and receives the corresponding discount when topped-up.
Anonymous: a non-personalised card offering the same advantages as the ordinary pass, but with no progressive discount. No matter what the number of journeys, the discount applied will correspond to the first 20 journeys made (45%). It can be used for several people to travel on some means of transport and can be used by different people. It is valid for 3 months from the moment it is topped up, but can be topped up at a later date and will recover its validity.
You can only have one pass in your name, whether it is Lurraldebus or Mugi.
The MUGI Integrated Ticketing Service of Gipuzkoa is a project promoted and run by the Gipuzkoa Regional Transport Authority (www.atgipuzkoa.com).
On the website: www.mugipuzkoa.com and by calling: 943 00 01 17.
Pets will only be permitted when the characteristics of the buses allow this and they are not wet or are in heat.
Only one animal per person will be permitted, and a maximum of two animals at a time may travel in the vehicle.
Dogs and cats of all breeds and types, except for potentially dangerous animals, are pets that are allowed to go on board the vehicle.
Under no circumstances may animals travel on night services.
Animals will preferably be carried in a cage, pet carrier or any other officially approved closed container, and must not occupy an extra seat next to their carer’s.
On vehicles that have a luggage hold, animals must travel in this, in a cage, pet carrier or any other officially approved closed container with a device that makes it possible to retain and remove excrement.
They may travel on board the vehicle as long as they are on a leash and wear a muzzle, and must remain at all times in physical contact with their carer.
When they travel they must have a health card issued by an officially recognised veterinary clinic and have a liability insurance policy, and meet the health, hygiene and safety conditions envisaged in current legislation.
The driving staff may ask for the animal’s health card.